An excerpt from our packet on “People Skills:”
…WHY CUSTOMERS QUIT
1% DIE
3% MOVE AWAY
5% OTHER FRIENDSHIPS
9% COMPETITIVE REASONS
14% PRODUCT DISSATISFACTION
68% QUIT BECAUSE OF ATTITUDE OF INDIFFERENCE TOWARD CUSTOMER BY SOME EMPLOYEE.
REMEMBER, YOU REPRESENT
An exploration, both personal and deeply reported, of how we learn to eat in today’s toxic food culture.
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