So, we had Monday night off because it was a Beauty U Staff Development Day, which means tonight, Miss Stacy and Miss Theresa have a long list of new rules and reminders for us:
When you greet a client, always make eye contact.
And smile.
And say your name and their name.
And give them a double handshake, where you tenderly — dare I say, reverently? — cup their one hand in both of your own.
And the biggest deal: Nobody, but nobody, is allowed to know in advance what clients we’ve been assigned, or when they’re coming in.
Stay with me.
Up until tonight, when we arrived at Beauty U, we would clock in, go to the classroom, and look at the night’s appointment book, writ large on the flat screen TV monitor that is hooked up to the main computer. The appointment book program is basically a big Excel sheet with the names of the senior students running along the top and the hours of the day down the side, with each appointment plugged in accordingly.
